Shipping policy

SHIPPING POLICY Last updated: May 6, 2026

1. Order Processing Orders are processed within 1–3 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has been dispatched.

2. Shipping Destinations We ship worldwide. Delivery times and costs vary depending on your location and are displayed at checkout before you complete your purchase.

3. Estimated Delivery Times All orders are estimated to be delivered within 7–12 business days from dispatch.

Please note these are estimates only — actual delivery times may vary due to carrier delays, customs processing, or other factors outside our control.

4. Shipping Costs Shipping costs are calculated at checkout based on your location and order size. We may offer free shipping promotions from time to time.

5. Order Tracking Once your order is shipped, you will receive a tracking number by email. You can use this to monitor your delivery status.

6. Customs & Import Duties Orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in our prices or shipping costs. We recommend checking with your local customs office before ordering.

7. Lost or Delayed Packages If your order hasn't arrived within the estimated timeframe, please contact us at shopcozlit@outlook.com. We will investigate with the carrier and do our best to resolve the issue promptly.

8. Incorrect Address Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.